FAQ

What is the Order Cancellation Policy?

If an email request to support@tgirlmall.com is received prior to an order being shipped, the order will be canceled and payment will be refunded.

What is the Return/Exchange/Refund Policy?

Any defective item will be replaced of reported within 30 days of delivery. If the original title is no longer available, another title may be substituted in its place. Once an item is delivered, it may not be exchanged for a different title.

In the event of a corrupted file(s) of a downloadable product, the file(s) will be replaced.

Refunds are only offered in the event a replacement for a damaged item is no longer available and the customer does not wish to choose an alternative.

If you experience any problems with your order please reply to us via the  order verification email or send a detailed email to support@tgirlmall.com

What is a Downloadable Item?  Rate it

Downloadable items are video / photo files that can be viewed on a computer, tablet, smartphone etc. Downloadable items are for those who prefer digital to physical media. BobsTgirls.com (the parent of Tgirlmall) stopped making DVDs in 2008. As such the downloadable concept was started.

The video format options of downloadable items vary. Each item offers the customer choices of format / resolution.
Some downloadable items are "Combo Packs". These items feature full length videos and accompanying photosets. The photosets are the same as those available on BobsTgirls.com. Hardcore video scenes are typically broken up into multiple parts on BobsTgirls.com but are offered in full length here. In some cases, higher resolution videos (such as full 1080P) are offered here that are not available on Bob's Tgirls.


Can I watch downloaded videos on my television & portable devices?  Rate it

The MPEG4 video format (mp4 & m4v file extensions) is fairly universal. It plays on all portable devices I am aware of including Apple IOS devices (iPhone, iPad, iPod Touch), Android phones and tablets, Apple and Windows computers.

DivX videos can be played by some devices such as Play Station 3 & DivX players.

The Windows media (wmv) files naturally play on Windows computers and are the preferred format. It is assumed that they will play on Windows phones and tablets, but I have not verified that.

I personally use MPEG4 videos on all of my Apple devices. In my home, I use my Apple TV to stream MPEG4 videos from my Mac computer to my television. I also stream MPEG4 videos to my IOS devices from my Mac computer.

In my office, I use my ROKU to play video on my television via a portable USB drive.

How to Shop at Our Online Store?

Read online help please. See Help Section

I've received an error message stating that my credit card is invalid. What should I do?  Rate it

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons: 1. You have incorrectly entered your credit card number. 2. You have incorrectly entered your CVV code. 3. You have incorrectly entered your expiration date. 4. You have used a cancelled credit card to place your order. 5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned). Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal. If you're still encountering problems, please contact us at support@tgirlmall.com. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as the website. If you wish to reference a specific credit card that you already have on file with us, please reference by the order number. If you believe that you have provided us with an incorrect CVV code or expiration date you may send us that corrected information via e-mail referencing by the order number. If you believe that your card was declined due to insufficient funds, but now have those funds available, you may try to place your order again. If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

Why is my online confirmation number different from my order number?  Rate it

This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.